Frequently Asked Questions

Check out our most frequently asked questions below! Should you still have a question, please feel free to reach out to us via our contact form.

Getting Started

Drop shipping is an order fulfilment method for retail businesses where by they do not need to purchase or hold stock. Instead, at POD Jewellery we allow you to customise our wide range of products, and we'll ship the orders directly to your customers.

The process is simple, you list our products on your website > your customer places an order with you > you place the order with us > we customise the item and handle the packing and shipping > the order is sent directly to your customer > they leave you great feedback!

Drop shipping with suppliers from China is not a recommended business model if you want to run a successful business with longevity, you cannot guarantee the quality of the products and the shipping times can be extremely long.

Some orders can take from 4-8 weeks to arrive, and with the likes of Amazon and other companies offering same day and next day delivery, customers want and expect fast delivery. When orders are shipped from China customers can also be subjected to customs charges on arrival, and your customers will be aware that the order has been sent from China.

Our products are high quality and shipping times are fast, we are an extremely reliable supplier and this is crucial for your drop shipping jewellery business. We offer many different services to customise your products and packaging so that your customers will never know the order has not been fulfilled by you. We also offer a 6 month guarantee on all of our jewellery items.

Yes, if you would like to order samples you can simply add the items to your basket and place the order to your own address. If you are purchasing over 10pcs for sample purposes please kindly reach out to us and we would be happy to offer a discount.

Yes, you are indeed welcome to use our product images, however, we would always recommend ordering samples and taking your own images to differentiate your business from others, this will help to personalize your brand and make your business stand out from the crowd, especially if you are pricing your items at the higher end. It also prevents you from having the same product images as other stores.

Customers will judge your products and make purchase decisions based on the images, therefore, great product photography can really help you to sell more products, and create a brand that stands out above others. We've worked with some great (and reasonably priced) UK based Jewellery Photographers, and would be happy to share their details with you upon request.

Yes, we do support wholesale orders with discounted pricing, however the minimum order qty is 50pcs per SKU/Design. Please reach out to us via our contact form to discuss wholesale opportunities further.

This is totally up to you and how much profit you wish to make. You are welcome to list your items for whatever price suits your business. Small start up brands may choose to price their items on the lower end to be more affordable, however, luxury brands may choose to price their items on the higher end. Ultimately, your pricing depends on who your target market is.

Packaging

As standard, all of our items are packaged in plain, non-branded jewellery packaging. 

We understand the importance of packaging for brands, therefore, we take pride in our packaging process and orders are carefully wrapped to ensure a great unboxing experience for your customers.

No! As mentioned above, all of our items are packaged in plain, non-branded jewellery packaging. There is nothing inside the package that suggests the order is affiliated with us or not fulfilled by you.

For customers placing more than 50 orders per week, you are welcome to send us your own branded packaging that we will use when sending out your items (this service is free of charge). This includes (but isnt limited to) mailers, boxes, insert cards etc. We can also help you to source custom packaging if needed as we work closely with manufacturers.

If this is something you're interested in please kindly reach out to us via the contact form and we would be happy to discuss this opportunity further. 

Placing Orders

Once you have recieved an order from your customer, simply log in to your account and search for the product in our catalogue, customize the item according to your customers requests/design, and choose the colour packaging to be included. Once the item is added to your basket, proceed to the checkout page > ensure you enter your customers delivery address so the order is shipped directly to them.

Please only place 1 order per customer at a time, since only 1 shipping address can be entered at the checkout. 

Billing Details

Please enter YOUR billing details in this section including your nameaddress, and email address incase we need to contact you regarding the order. You will also receive the shipping details and updates that you can forward to your customer.

Shipping Address

Please enter your CUSTOMERS name and shipping address here, so that the order can be shipped directly to them. If for whatever reason you prefer for the orders to be delivered to you first, then go ahead and enter your own shipping address.

Please note once the shipping label has been printed we cannot amend the shipping address, therefore, please always double check the shipping details before submitting the order as we do not send out replacements due to incorrect shipping addresses. If something is incorrect, such as the shipping address, or customisation, you can cancel the order from within your customer portal under the orders tab.

Yes, on your user portal you will see a list of your orders and the status, you also have the option to cancel orders if something has been entered incorrectly, and you can then place the order again.

If we think something looks off such as an incorrect spelling, we'll reach out to you before the item is customized.

If you have a customization idea beyond what is available on our website, please reach out to us via the contact form, we love to hear new ideas and are always open to working with you on these where possible!

Shipping & Returns

PRODUCTION TIMES

Our items have a production time of around 2-3 working days.

* Please kindly note, during peak seasons our dispatch and shipping times may be longer. Please check the product catalogue page for current production times.

SHIPPING

We ship all UK orders via EVRI Express Delivery (this is a fully tracked next day delivery service).

International orders are shipped via Royal Mail International Tracked Delivery. Further details on shipping times for specific countries can be found here.

Yes, we ship all orders UK wide and Internationally. All orders are dispatched from our UK warehouse.

International orders are shipped via Royal Mail International Tracked Delivery, further details on shipping times for specific countries can be found here.

Please note international orders can be subject to customs charges.

* All orders are shipped by a fully tracked service.

Regrettably we do not accept returns due to the nature of our customised products, each item is individually customised therefore all sales are final unless faulty or damaged.

We advise all of our customers to create their own returns policy for unwanted items, however, you will need to provide your own returns address for your customers should you be happy to accept returns.

For all order related issues please reach out to us via our contact form. We will happily send out a replacement to the customer with no extra charges to your account.