Frequently Asked Questions

Check out our most frequently asked questions below! Should you still have a question, please feel free to reach out to us via our contact form.

Getting Started

How does the dropshipping process work?

Drop shipping is an order fulfilment method for retail businesses where by they do not need to purchase or hold stock. Instead, at POD Jewellery we allow you to customise our wide range of products, and we'll ship the orders directly to your customers.

The process is simple:

1. You customize our products on and list them on your website.

2. You receive an order.

3. You place the order with us.

4. We customise the item and handle the packing and shipping.

5. The order is sent directly to your customer.

6. They leave you great feedback!

Why do customers prefer working with us over drop shipping suppliers in China?

Drop shipping with suppliers from China is not a recommended business model if you want to run a successful business with longevity, you cannot guarantee the quality of the products and the shipping times can be extremely long.

Some orders can take from 4-8 weeks to arrive, and with the likes of Amazon and other companies offering same day and next day delivery, customers want and expect fast delivery.

Our products are high quality and shipping times are fast, we are an extremely reliable supplier and this is crucial for your drop shipping jewellery business. All orders are shipped in plain packaging and your customers will never know the order has not been fulfilled by you. We also offer a 6 month guarantee on all of our jewellery items.

Can I order samples?

Yes, if you would like to order samples you can simply add the items to your basket and place the order to your own address. If you are purchasing over 10pcs for sample purposes please kindly reach out to us and we would be happy to offer a discount.

Can I use your images?

Yes, you are indeed welcome to use our product images, however, we would always recommend ordering samples and taking your own images to differentiate your business from others, this will help to personalize your brand and make your business stand out from the crowd, especially if you are pricing your items at the higher end. It also prevents you from having the same product images as other stores.

Customers will judge your products and make purchase decisions based on the images, therefore, great product photography can really help you to sell more products, and create a brand that stands out above others. We've worked with some great (and reasonably priced) UK based Jewellery Photographers, and would be happy to share their details with you upon request.

Can I place a wholesale order rather than dropshipping?

Yes, we do support wholesale orders with discounted pricing, however the minimum order qty is 50pcs per SKU/Design. Please reach out to us via our contact form to discuss wholesale opportunities further.

How should I price my items?

This is totally up to you and how much profit you wish to make. You are welcome to list your items for whatever price suits your business. Small start up brands may choose to price their items on the lower end to be more affordable, however, luxury brands may choose to price their items on the higher end. Ultimately, your pricing depends on who your target market is.

Packaging

How are orders packaged?

As standard, all of our items are packaged in plain, non-branded jewellery packaging. 

We understand the importance of packaging for brands, therefore, we take pride in our packaging process and orders are carefully wrapped to ensure a great unboxing experience for your customers.

Will the customer know my order wasn't fulfilled by me?

No! As mentioned above, all of our items are packaged in plain, non-branded jewellery packaging. There is nothing inside the package that suggests the order is affiliated with us or not fulfilled by you.

Can you ship my orders in our own branded packaging?

For customers placing more than 50 orders per week, you are welcome to send us your own branded packaging that we will use when sending out your items (this service is free of charge). This includes (but isnt limited to) mailers, boxes, insert cards etc. We can also help you to source custom packaging if needed as we work closely with manufacturers.

If this is something you're interested in please kindly reach out to us via the contact form and we would be happy to discuss this opportunity further. 

Placing Orders

How do I submit an order to you?

Once you have received an order from your customer, simply log in to your account and search for the product in our catalogue, then customize the item according to your customers requests/design. Once the item is added to your basket, proceed to the checkout page > ensure you enter your customers delivery address so the order is shipped directly to them.

Please only place 1 order per customer at a time, since only 1 shipping address can be entered at the checkout. 

Billing Details

Please enter YOUR billing details in this section including your nameaddress, and email address incase we need to contact you regarding the order. You will also receive the shipping details and updates that you can forward to your customer.

Shipping Address

Please enter your CUSTOMERS name and shipping address here, so that the order can be shipped directly to them. If for whatever reason you prefer for the orders to be delivered to you first, then go ahead and enter your own shipping address.

Please note once the shipping label has been printed we cannot amend the shipping address, therefore, please always double check the shipping details before submitting the order as we do not send out replacements due to incorrect shipping addresses. If something is incorrect, such as the shipping address, or customisation, you can cancel the order from within your customer portal under the orders tab and then place a new order.

I've submitted an order but entered the customization/customers details wrong - can I amend the order?

Yes, on your user portal you will see a list of your orders and the status, you also have the option to cancel orders if something has been entered incorrectly, and you can then place the order again.

If we think something looks off such as an incorrect spelling, we'll reach out to you before the item is customized.

I have a customization idea that doesn't currently seem possible on your website - what are my options?

If you have a customization idea beyond what is available on our website, please reach out to us via the contact form, we love to hear new ideas and are always open to working with you on these where possible!

Shipping & Returns

What are your production and shipping times?

We ship all UK orders via EVRI Express Delivery (this is a fully tracked next day delivery service).

International orders are shipped via EVRI International Tracked Delivery. The estimated time of delivery for Evri international parcels is 3 to 7 working days throughout most destinations worldwide. Some remote destinations however can take a little longer.

As soon as your order is shipped, you will receive your tracking number via email.

We are currently working on a 2-3 business day production time.

Please kindly note, during peak seasons shipping and production times may be longer.

Do you ship worldwide?

Yes, we ship all orders UK wide and Internationally. All orders are dispatched from our UK warehouse.

International orders are shipped via EVRI International Tracked Delivery. The estimated time of delivery for Evri international parcels is 3 to 7 working days throughout most destinations worldwide. Some remote destinations however can take a little longer.

Can my customers return their items to you?

Regrettably we do not accept returns due to the nature of our customised products, each item is individually customised therefore all sales are final.

We advise all of our customers to create their own returns policy, and if you do accept returns, you will need to provide your own returns address for your customers.

For any orders returned to us by the courier due to incorrect address, or expired orders not collected from the collection office, a re-shipment fee will be charged if you wish to re-ship the order.

For any orders received damaged, faulty, or incorrect - please kindly reach out to us via the contact form.

My customer received a faulty/damaged/incorrect item - what should I do?

For all order related issues please reach out to us via our contact form. We will happily send out a replacement to the customer with no extra charges to your account.